My password is not recognised and I can’t log in. What can I do?
If your password is not recognised and you are unable to log in, follow these steps:
- Visit this web page
- Click “Lost your password?”
- Enter the email address you used to sign up
- Click “Get New Password”
You will receive an email with your password and then you will be able to access your account. The passwords are randomly generated, so do whatever you need to do to memorise it, or write it down somewhere handy (you can also change your password once you are logged in). If this is still unsuccessful, please click on the chat icon in the bottom right corner of the screen, or contact us via email at [email protected].