Why can’t I make a purchase using my credit card?

If you are experiencing difficulty in making a purchase with your credit card, please double check the following:

• Are you certain that your card details have been entered correctly?
• Is your billing address correct?
• Are you certain that the difficulty is not occurring due to your credit card provider?

If the issue stems from your credit card provider, you will have to speak with them to resolve this. If you have double-checked the above points are you are still encountering trouble, please click on the chat icon in the bottom right corner of the screen, or contact us via email at [email protected].